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Customers
are demanding more, competition is becoming fiercer, while you
are trying to increase profits with limited resources.
Do you know whether you are getting the
best from your IT?
You may already have metrics in place
to provide you with this information, but are they the right
metrics? Or you may not have metrics in place and you are
not sure what to measure.
Sprine has the answer. The
Sprine score.
Developed by academicians, business and
technical experts, Sprine score uses over 1,000 measurements
to assess your Information Technology (IT) from operational
effectiveness to its alignment with your business and partners.
Use your Sprine score to make historical
comparisons or compare your IT with that of your peers. |
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The Sprine score is
classified into 5 key indicators with over 1,000 measurements: |
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Operational Excellence |
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Operational Excellence measures IT on its traditional role of
ensuring that key technologies such as systems, networks, applications
and supported services are optimally managed and used. Metrics
such as Total Cost of Ownership (TCO), Mean time to repair,
User satisfaction and Help Desk response and resolution time
are analyzed to produce an overall Operational Score. |
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Enterprise Alignment |
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These measurements provide the depth and maturity of IT’s
alignment with the organizations business strategies. In organizations
that are highly aligned with IT, you find that IT and the organization
execute the business strategies as co-adaptive partners. Additionally,
communications are pervasive and IT is privy to senior management’s
tactical and strategic plans, rewards are shared and the organization
fully understands IT’s value and contribution to the mission
of the organization. |
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Alliance Synergy |
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In the new global and on-line economy, organizations are more
dependent on their business partners and other connected stakeholders
for their success. This set of measures will determine the extent
to which your IT supports inter-operability and connectivity
between your systems and that of your customers, suppliers,
partners and other stakeholders. |
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Technical Architecture |
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In the past, it was possible to implement systems and applications
without much concern about the software and hardware systems
needed to execute them. Today, the architecture in place influences
future modifications and developments. The Technical Architecture
score is the ability of the technical architecture to adapt
easily and cost-effectively to the dynamic business requirements
of the organization. |
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Social Responsibilities |
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In addition to complying with regulatory mandates such as Sarbanes-Oxley,
GLBA or HIPAA, organizations would benefit in their social standing
if they take pro-active measures related to technology to satisfy
societal responsibilities of ethics, privacy and accessibility
while actively participating in the overall enhancement of the
community. |
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In addition to Sprine Score,
we provide other related services: Portfolio
management, IT
transformation and Business
alignment. |
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